Privacy Policy– Deliverando

Last updated: 17/01/2026

Deliverando (“we”, “us”, or “our”) operates the Deliverando mobile application and website (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Personal Information:

• Name
• Email address
• Postal address
• Postcode (location)
• Phone number

1.2 Account Information (Optional)

You may choose to create an account to access additional features such as saved orders or order history. If you create an account, we will collect and store your account details.

1.3 Payment Information (Future Feature)

When you make payments through the app (planned feature), we may collect payment information such as card details.

Important: Payment information is processed securely by third-party payment providers (e.g., PayPal, Stripe) and is not stored on our servers.

1.4 Device & Usage Data

• Device type and model
• Operating system
• App usage and analytics data
• IP address

1.5 Analytics

We plan to use Firebase Analytics in the future to improve app performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Display local delivery options based on your postcode
• Process orders and payments
• Communicate with you (order updates, customer support)
• Analyze usage and improve the app
• Provide optional account-related features
• Prevent fraud and protect security

3. How We Store Your Data

We store user data on our secure servers. We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Payment processors (e.g., PayPal, Stripe) for order payments
• Delivery partners to fulfill orders
• Analytics providers (e.g., Firebase)
• Service providers who support our app operations

All third parties are required to protect your information and use it only for the purposes we authorize.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

6. Your Rights

You may:

• Request access to your personal data
• Request correction or deletion
• Request restriction of processing
• Withdraw consent (where applicable)

To request data access or deletion, contact us at:

jude.28400@gmail.com

7. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with the “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

jude.28400@gmail.com